FAQ - Frequently Asked Questions

QuickPHOTO programs

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OLYMPUS digital cameras

How can I switch OLYMPUS digital camera to PC control mode?

Use the mode dial of the switched on camera to turn the camera to P mode and open the cover of the memory card. The Card cover open warning appears. Then first press OK/Menu button with QuickView button (older models: turning LCD screen on/off). Hold down both buttons for about 3 seconds. The CAMERA/SDK SETUP menu appears. From USB menu select CONTROL (older models: ON), confirm with OK button and close the cover of the memory card. In this way, the camera is ready for PC control. After switching to PC control mode, the camera will not be accessible as a Mass Storage disk unit. I you want to download images from the camera, it has to be switched to STORAGE (older models: OFF) mode the same way. If switched to STORAGE mode, camera cannot be controlled from QuickPHOTO software.

The camera does not react and it is not even possible to turn it off. How can be the camera reactivated?

Before turning the camera off, it is necessary to close its control panel first. Then you can turn off your camera and disconnect it. If you turn the camera off first or if you disconnect the USB cable while the program is running, it may happen that the camera „freezes“. In this case, disconnect the USB cable and the AC power adaptor (if used) and remove batteries from the camera. Wait a few seconds, insert the batteries back and turn on the camera again. After performing these steps, the camera should operate correctly again.

The OLYMPUS camera cannot be connected to the computer.

1. Check if the camera is switched on and connected to the computer via USB cable.
2. Check if the camera is switched to the PC control mode.
3. Make sure that the memory card cover is closed.
4. Check in the Device manager that the drivers of the camera are correctly installed as shown on the following figure.
   
   
   
   If you can see the exclamation mark next to name of the device, uninstall the drivers, turn the camera off and then on. The drivers should automatically be reinstalled.

Live image from OLYMPUS cameras

I cannot see the live image in the OLYMPUS camera control panel.

1. Make sure the live image cable is connected to the camera and to the live image displaying device. The yellow cinch connector from the camera should be inserted into cinch connector of the displaying device.
2. Make sure there is Video standard set to PAL or PAL-D and video input set to Composite in the settings dialog of the program in the OLYMPUS cameras section.
3. Make sure that the DirectX 9.0c or higher is installed. You can find out the current version of DirectX by typing "dxdiag" text into the run command from start menu. In the bottom part of the following dialog you can see the current version of the DirectX. You can find the DirectX 9.0c installation files on QuickPHOTO installation CD or download it from the Microsoft webpage.

The live image from OLYMPUS camera is not smooth or the live image quality is poor.

When using external USB 2.0 device Grand AV USB 2.0 for displaying the live image on the monitor follow the next steps:

1. Make sure that the Grand AV USB 2.0 is attached to USB 2.0 port. If the computer does not have USB 2.0 ports install the USB 2.0 PCI card or install internal grabbing card Leadtek WinFast VC 100 XP.
2. Make sure that your computer comply with the minimal required computer configuration. The minimal required configuration for Grand AV USB 2.0 is computer with 1.4GHz processor and 256MB RAM. If your computer does not comply with the minimal configuration you will have to use internal grabbing card Leadtek WinFast VC 100 XP instead of Grand AV USB 2.0 or upgrade your computer.

The next step is common for devices Grand AV USB 2.0 and Leadtek WinFast VC 100 XP:

1. Disconnect all cables from the digital camera except the power supply.
2. Activate the menu of the camera. Check whether the setting VIDEO OUT in the submenu SET is set to PAL. Next go to the setting ALL RESET and select OFF.

How can I find out that the computer is equipped with USB 2.0 ports?

You can use the checkusb.exe program developed by IDS (Imaging Development Systems GmbH) to determine the version and number of USB the ports. The program is located on QuickPHOTO installation CD in CheckUSB folder. It can be run from QuickPHOTO autorun screen after inserting the CD into the CD-ROM drive. The program can be also downloaded here.

ARTRAY ARTCAM 300MI digital camera

I cannot install the camera drivers.

Make sure the camera is connected to the USB 2.0 port.

uEye digital cameras

The camera is not listed in the Devices menu of QuickPHOTO however the drivers are installed and working correctly (the green LED on the camera is on).

1. Support of this camera has probably not been installed. Run installation of the QuickPHOTO product from the installation CD. On the page Select components of the installation wizard select Digital camera uEye-UI-1xxx-C. Finish installation following on-screen instructions. All settings of the program will remain.
2. When using Windows XP install Service Pack 2 or install USB support patch number KB822603 from QuickPHOTO installation CD, from uEye UI-1440-C patch folder, or you can download it from Microsoft website.

I am not able to connect the uEye camera from QuickPHOTO program.

1. Make sure the camera is connected to the USB 2.0 port of your computer.
2. Make sure the green LED on the camera is on. If the LED is not on or is red it means that the drivers are not correctly installed.
3. Reinstall the uEye UI-1xxx-C camera drivers and software from the CD supplied with the camera.
4. When using Windows XP install Service Pack 2 or install USB support patch number KB822603 from QuickPHOTO installation CD, from uEye UI-1440-C patch folder, or you can download it from Microsoft webpage.

Other

I cannot playback the video created by Time lapse video module on the other computers.

The proper codec is probably not installed. Install the codec from installation CD from Codec folder or download it for free here.

Are the Windows 98 and Windows ME operating systems supported by QuickPHOTO 2.1, 2.2 or 2.3 programs?

No, they are not supported. These system are too out of date to run the QuickPHOTO programs.

“Unable to access config.xml” error pops up when closing QuickPHOTO program. What is wrong?

If you use MacAfee VirusScan, try to shut it down. If the problem disappears create an exception for QuickPHOTO in the MacAfee VirusScan program.