Frequently Asked Questions

QuickPHOTO Software Suite

How can I get the latest version of QuickPHOTO program?

Can I try QuickPHOTO software for free before purchasing?

Can I try QuickPHOTO software extension modules for free before purchasing?

I have an older version of QuickPHOTO program. Can I upgrade it to version 3.1?

Can I upgrade my QuickPHOTO program to a higher version (variant)?

Can I install a trial version of QuickPHOTO 3.0 or 3.1 program to a computer where QuickPHOTO 2.3 program is already installed?

Which imaging devices are supported by QuickPHOTO programs?

How to find out whether QuickPHOTO program will work on a new computer or with another operating system?

On how many computers can I install the QuickPHOTO program?

How is the QuickPHOTO software protected?

What to do when the USB dongle is flashing and QuickPHOTO program cannot find it?

What to do when the QuickPHOTO program cannot connect the camera?

Canon® EOS DSLR Cameras

Which position of mode dial should be set to control the camera from a computer?

How to avoid display of an unwanted window when a Canon® EOS DSLR camera is turned on or connected to the computer?

How to proceed when the DSLR camera cannot be connected by QuickPHOTO program and it is not listed in Windows Device manager?

How to proceed when the live view has low frame rate?

How to proceed when "The battery is empty. Replace the battery or connect the AC adapter." error message is displayed?

How to solve an issue when acquired images are dark at the bottom side?

How to change Auto Power Off time setting?

How to solve an issue when the control panel displays "Access Violation at address..." error message?

OLYMPUS® Consumer/DSLR Digital Cameras

What to do, if the OLYMPUS® camera cannot be connected by QuickPHOTO program?

How to enable control of OLYMPUS® consumer/DSLR cameras by QuickPHOTO programs in standard user accounts / administrator accounts?

How to switch OLYMPUS® consumer/DSLR camera to PC control mode?

What to do, when an error message due to cresprop.ax file occurs?

Why is not the camera accessible as a Mass Storage unit?

What to do, when the camera does not respond and it is not even possible to turn it off?

Live View from OLYMPUS® Consumer/DSLR Digital Cameras

What to do, when an error message "No video device is selected. Live view won't be available." appears when OLYMPUS® camera control panel is opened.

The live view in OLYMPUS® camera control panel is grey scaled, it does not have proper colors or is not visible at all.

The live view from OLYMPUS® camera has low quality or it is not smooth.

Live View from Analog Video Sources

The live view in Analog video source control panel is not visible.

The live view from an Analog video source has low quality or it is not smooth.

ARTRAY ARTCAM Digital Cameras

It is not possible to install the camera drivers.

Live view is not displayed properly or it is not displayed at all.

A camera disconnecting occurs when the camera control panel is opened.

IDS uEye® Digital Cameras

The camera is not listed in the Imaging Devices (Devices) menu of QuickPHOTO program, although the drivers are installed and working properly (the green LED on top of the camera is on - if the LED is present).

An error message "Access violation at address ########" pops up when the camera control panel is initiated.

The IDS uEye® camera cannot be connected from QuickPHOTO program.

The live view in IDS uEye® camera control panel is not visible.

OLYMPUS®, CAMEDIA® are registered trademarks of OLYMPUS Corp.
Microsoft®, Windows® are registered trademarks of Microsoft Corp.
Canon® is a registered trademark of Canon Inc.
uEye® is a registered trademark of IDS Imaging Development Systems Inc.